Last year was a year unlike any other. The Canada Revenue Agency (CRA)’s capabilities were put to the test and the Office of the Taxpayer’s Ombudsperson (OTO) played a crucial role in helping many vulnerable Canadians break through service barriers to get financial aid they badly needed to make ends meet. The pandemic compelled our OTO team to work with our CRA counterparts more closely than ever before.

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Original Article Source Credits:   CPA Canada , https://www.cpacanada.ca/

Article Written By:  FRANÇOIS BOILEAU

Original Article Posted on:  9.27.2021

Link to Original Article:  https://www.cpacanada.ca/en/news/pivot-magazine/2021-09-27-ombudsperson-taxpayers-rights